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Everything you need to know about the product and billing.
Orders can be placed directly on our website. If you are unable to process an order on clowthings.com®, please send an email to Customer Care for assistance.
We are unable to modify or cancel orders. If you want to change or add to your order, please place a separate order for any item not in your original order. Any unwanted items can be returned. For product return instructions, please visit our Return Policy. Once the returned item has been received at our warehouse, a credit for the product price and tax or processing fees will be issued to your account in approximately 2 to 3 weeks. If the item ran out of stock before your order was processed and we canceled your order, you may contact our Customer Service team for a replacement honoring the promotional price from your original order.
To track the status of your order, click the Track Order link in the bottom section of every page on clowthings.com. You will need your order number and the e-mail address used to place the order. Please allow 2-3 days for your order status to post. If you are a registered user, you can also check your order status using the “My Account” link on the home page.
You may pay for your order with a VISA, MasterCard, Discover or American Express credit card or debit card, with your PayPal or Visa Checkout account, or for U.S. Customers only, a CLOWTHINGS Gift Card. Currently, we are unable to accept payment by check, or payment by VISA, MasterCard, Discover, or American Express branded gift cards. At this time, you may only use one credit card per order. clowthings.com® will add an authorization for funds to your payment method for the total amount or your purchase. Once your order ships, the charge will appear on your payment method. There may be multiple charges if your order is sent in many different shipments. All clowthings.com® orders prices will be displayed and charged in U.S Dollars, USD. Please note that clowthings.com® does not offer a layaway plan.
You may see multiple authorizations on your account if you attempted to process an online order multiple times by hitting the “submit” button. Even if your order did not process, you may still see an authorization on your account. An authorization is a pending charge or hold on a payment account and is not a true charge. The authorization on your credit card or PayPal account allows clowthings.com to make sure the account is valid and has the necessary funds available to process your order. Your payment method is not charged until we ship your order. The release of an authorization may also appear as a refund on a credit card statement, or the authorization may be deleted from the account entirely. The void may take 7 business days (or longer, depending on your bank) to appear.
Our web site has implemented electronic means of protecting your personal information, including credit card information. Even though we have taken steps to prevent your personal information from disclosure, we cannot fully eliminate security risks associated with personal information. We use secure servers and Secure Sockets Layer (SSL) technology to protect credit card data. We will store your personal billing information only if you have registered with us and have indicated that you wish us to store your credit card information. The storage of this information will facilitate a quick and convenient checkout for you. If you are not a clowthings.com® member, your payment information will not be stored or saved.
We reserve the right to limit quantities, even after you have submitted an order from our website. We apologize for any inconvenience that this may cause you. Your order(s) is subject to cancellation by us, at our sole discretion.
United States sales tax is charged for orders shipped to states where sales tax is applicable. The amount of sales tax charged is based on current state and local tax rates in accordance with state tax laws. State and local sales tax rates are subject to change at any time.
- Packaging and shipping charges may also be subject to sales tax in applicable states.
- Sales tax will be refunded for returned items.
- Gift Cards purchased at clowthings.com® are not taxable.
- Items sent to APO/FPO military addresses and the states of Oregon, New Hampshire, Montana, and Delaware are not subject to sales taxes.
- We currently collect sales tax in all states except the following: DE, HI, MT, NH, OR, WY.
Please refer to our Tax Exempt page for more details.
Yes. If you are logged into your account, you will be able to Save for Later any item that is in your shopping bag. However, inventory for items is not held, so no guarantees for availability can be made for items saved in your shopping bag.
For fabric orders of 100 yards or more, please email [email protected]
To place a bulk order for a product with a quantity in stock that does not meet your needs, please email [email protected]
Yes, your order will still be fulfilled. If you have questions regarding the status of your bulk purchase, please email [email protected]
You are not required to register to place an order. clowthings.com® membership is optional and free of charge. Becoming a member will make your shopping experience more convenient by allowing us to prefill your address, remember the items in your shopping cart, keep all of your shipping addresses, and track all of your orders. The “My Account” function will allow you to view any previous order information, including items ordered and ship dates.
Yes. You must register and create an account with CLOWTHINGS+, in order to checkout and earn rewards. Creating an account is free of charge. By becoming a CLOWTHINGS+ Rewards member you will earn rewards, save on bulk pricing, flexible payment options and so much more. Signing in will also make your shopping experience more convenient by allowing us to prefill your address, remember the items in your shopping cart, keep all of your shipping addresses, and track all of your orders.
To create an account, click on the Hi! Sign in at the top right corner of every page and select Create an Account. You will then be prompted to create an account.
You will only have a username if you have created an account with clowthings.com®. An account requires a unique username and a password. To create an account, click on the Hi! Sign in at the top right corner of every page and select Create an Account. You will then be prompted to create an account.
We apologize for the inconvenience. But as part of our commitment to protecting your privacy, we periodically require your password to be reset. You will need to reset your password by following the Reset Password link at sign in.
As of 09/25/19, we are no longer offering social log in. If you previously used Facebook, Instagram, or Google+ to sign in, you can access your account by signing in using the same email associated with that social account and resetting your password.
Please note that passwords are case-sensitive. Also, you may have accidentally mistyped your username and therefore the password you are entering does not match with that name. Please double check your username.
If you forget the password for your account, select Forgot Your Password and enter your email address. If we have your email address on file, we will send you an email to reset your password. If you need further assistance with your username or password, please email Customer Care for assistance.
Registered users may change their username or password by accessing “My Account”. Select Account Settings and then select the sections you would like to edit. For further assistance, please email Customer Care.
To update your account information including billing address, shipping address, payment information, and registration, go to “My Account”, sign in, and click into the different sections to edit your information.
To update your e-mail address, go to “My Account”, sign in, select Account Settings and then select edit Contact Information. To change your e-mail address to keep receiving our money-saving and informative e-mails, you can send an e-mail to Customer Care at [email protected]. Please be sure to include both your old and your new e-mail addresses. Please note that e-mail address updates can take 4-6 weeks to take effect.
Yes. If you are signed in, you can click on Orders under your name in the top-right corner of every page. You can also access your orders in your account under Orders.
Too many ideas and not enough time? We would love to hear how to best communicate to you. Click here to adjust your contact preferences for email.
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.
They say nothing is free in life—even “free shipping.” That’s because, even if you offer free shipping, someone has to pay for it. Usually, that’s going to be you, the business owner!
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
f your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
Please note: The expected shipping times for orders outside of the UK and ROI, do not take into account possible delays if your parcel is held up in customs. We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
Please note: The expected shipping times for orders outside of the UK and ROI, do not take into account possible delays if your parcel is held up in customs. We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
You can use our Postcode Checker. We’ll instantly be able to tell you if we deliver to your postcode.
Why don’t Shop deliver to me?
We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.
Depending on the industry, workplace and role, employers pay their employees on a variety of schedules. Having a regular paycheck allows you to have a continuous stream of money coming into your bank account to pay for household and personal expenses. Knowing when you’ll get paid is important so you can create a budget for your regular expenses and save for big purchases.
Payment Options:
Cash.
Checks.
Debit cards.
Credit cards.
Mobile payments.
Electronic bank transfers.
Before you start troubleshooting why you aren’t receiving any app notifications, always confirm you’re connected to at least one network (cellular or Wi-Fi) and have an internet connection. Open your mobile browser and try to search Google for anything
From a marketing perspective, the good news is the process of getting your first customer versus your one hundredth is the same. But for traffic to successfully result in sales and profit, there are some essential prerequisites to ensure that traffic converts and the cost is sustainable. You should be asking yourself
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Your Seller Feedback Score is simply the percentage of positive feedback you have received over a specific period of time.
Before you start troubleshooting why you aren’t receiving any app notifications, always confirm you’re connected to at least one network (cellular or Wi-Fi) and have an internet connection. Open your mobile browser and try to search Google for anything
From a marketing perspective, the good news is the process of getting your first customer versus your one hundredth is the same. But for traffic to successfully result in sales and profit, there are some essential prerequisites to ensure that traffic converts and the cost is sustainable. You should be asking yourself
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Your Seller Feedback Score is simply the percentage of positive feedback you have received over a specific period of time.